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Professional Approaches to Conflict Resolution – 1 Day [RB-3102]

Professional Approaches to Conflict Resolution – 1 Day [RB-3102]

$645.00 CAD
$645.00 CAD
Sale Sold out

This one-day course provides participants with the knowledge and tools needed to manage and resolve workplace conflicts constructively. Through practical exercises and self-assessment, learners will explore emotional intelligence, communication strategies, and structured conflict resolution techniques to create more positive and productive workplace relationships.

Multiple Student Registration:  For more than one participant or group training, contact us for preferred pricing at training@rtdglobal.com.

Target Audience

  • Employees and leaders in government and corporate settings who regularly collaborate in teams.
  • Supervisors and managers responsible for addressing workplace disagreements.  
  • Human resources professionals seeking to strengthen organizational harmony.
  • Anyone who wants to improve communication and interpersonal effectiveness in challenging situations.

Skills Gained

After completing this course, participants will be able to:

  • Identify the causes and stages of workplace conflict.
  • Recognize the role of emotional intelligence in resolving disputes.
  • Apply communication strategies that promote mutual understanding.
  • Differentiate between positions and underlying interests in conflicts.
  • Use structured models to resolve disagreements effectively.
  • Maintain composure and professionalism when addressing emotionally charged situations.
  • Develop personal strategies for managing and preventing conflict.

Prerequisites

None

Course Details

  • Introduction
    • Welcome and overview of workshop objectives
    • Participant introductions and expectations
    • Understanding why workplace conflict occurs
  • Emotional Intelligence and Conflict
    • Defining emotional intelligence (E.I.)
    • The four competencies of E.I
    • How emotional intelligence affects communication and relationships
  • Communication Strategies for Conflict
    • Understanding the needs of an angry speaker
    • Active listening and empathy in conflict situations
    • Identifying emotional triggers and how to regulate them
  • Understanding Conflict Dynamics
    • Definition and types of conflict
    • Five areas of conflict
    • Stages of conflict escalation
    • Distinguishing between positions and interests
  • Conflict Management Styles
    • Overview of common conflict management styles
    • Assessing your personal style
  • Resolving Conflict Effectively
    • Steps for resolving workplace conflict
    • Creating safe spaces for discussion
    • The D.E.S.C. model for a structured conflict resolution conversation
    • Practicing assertive and respectful communication
  • Managing Difficult Situations
    • Dealing with unwilling participants in conflict resolution
    • Avoiding escalation and maintaining professionalism
    • Techniques for calming heated discussions
  • Personal Action Planning
    • Developing a plan to apply conflict resolution techniques at work
    • Reflection and course wrap-up

                Meet the Facilitator - Rosemarie Bugnet

                Rosemarie Bugnet

                Rosemarie is a seasoned performance consultant and corporate trainer with over 30 years of experience facilitating impactful workshops. She has trained thousands of participants across the private and public sectors in Canada, the United States, and internationally.

                Her clients span diverse industries, including education, finance, manufacturing, telecommunications, health care, law enforcement, hospitality, and construction. She has also worked with the National Hockey League and Team Canada (World Junior and Women’s World Ice Hockey Championships).

                Known for her energy, humour, and practical approach, Rosemarie inspires high-performance individuals and teams to achieve excellence in every session she leads.

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