LMS System Support

Keep Absorb LMS running smoothly, securely, and learner-friendly—without stretching your team.

RTD Global provides comprehensive System Administration and Operational Administration for Absorb LMS. Whether you need expert setup, ongoing management, or user support, we ensure your platform is secure, optimized, and delivering an exceptional learner experience. Choose flexible support packages—from supplemental help for your in-house team to fully managed services—so you can focus on training outcomes while we handle the technical and operational details.

Why Choose RTD Global

  • Experienced LMS specialists with deep Absorb knowledge and best practices.
  • Flexible engagement models tailored to your capacity, timelines, and budget.
  • Proven track record—20+ years in learning technology and corporate training.

System Administration Services

Technical configuration, security, and system-level management of Absorb LMS.

  • Initial System Setup & Configuration: Platform provisioning, environment setup, branding/theming, core settings, authentication, and key integrations.
  • Integration Management: HRIS/CRM/SSO connections, API configuration, and secure data exchange.
  • Security & Access Control: Authentication, role-based permissions, security reviews, and compliance checks.
  • System Maintenance: Release adoption, performance/uptime monitoring, troubleshooting, and liaison with Absorb support.
  • Data Management: Bulk user/course/record imports & exports, data quality, privacy compliance.

Operational Administration Services

Operations, content management, and support for smooth delivery.

  • Course & Content Management: Create/upload courses and learning paths, set enrollment rules/prerequisites, manage completions and assessments.
  • User Management: Add/update/deactivate users & admins, manage groups/departments/audiences, assist with access/navigation issues.
  • Reporting & Analytics: Build custom reports, track progress/completions/certifications, share insights and recommendations.
  • Communication & Engagement: Configure notifications, reminders, and announcements to keep learners on track.
  • 2nd-Level Support: Provide advanced troubleshooting and escalate to System Admin or Absorb support as needed (client handles end-learner help desk).

Engagement Options

  • Supplemental admin to augment your internal team during peak periods.
  • Ongoing managed administration (part-time or fractional).
  • Project-based support for launches, migrations, or redesigns.

The Result

A secure, well-managed Absorb LMS that delivers a smooth learner experience, reliable reporting, and less operational overhead for your team.