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ITIL®4 Foundation - 2.5 Days [RQ2101]

ITIL®4 Foundation - 2.5 Days [RQ2101]

$1,845.00 CAD
$1,845.00 CAD
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This course is given as an intensive two-and-a-half-day workshop covering the notions of service, value system, value chain, practices, related to IT Service Management as defined by PeopleCert in the ITIL® framework. This workshop is designed for practitioners or managers who are involved in one or more basic IT service management activities on a regular basis. At the end of the course, participants will take a one-hour exam containing a multiple-choice questionnaire to obtain the international PeopleCert ITIL® Foundation certificate in IT service management.

Multiple Student Registration:  For more than one participant or group training, contact us for preferred pricing at training@rtdglobal.com.

Target Audience

  • Personnel involved in delivering and managing IT services.

ITIL® Version

  • This course introduces the ITIL® 4 version and is based on the EN_ITIL4_FND_2019_CandidateSyll_v1.4

Course Objectives

In two days, participants will acquire the knowledge and skills required to:

  • Describe the notion of value system, value chain, practices and roles that an IT organization needs to deliver quality IT services to its organization and clients;
  • State the key objectives of each practice;
  • Explain the advantages of an integrated approach to IT service management;
  • Take the PeopleCert exam with confidence by applying the knowledge you have newly acquired.
  • Apply the ITIL principles in practical use.

Prerequisites

None - However it is recommended that participants have three to six months of prior IT experience.

Certification Exam Included

The official PeopleCert ITIL® 4 Foundation exam and ITIL® 4 Foundation reference book are included. Complete the ITIL® 4 Foundation exam through PeopleCert®’s online proctoring platform. Achieve a minimum score of 65% within 60 minutes

  • The participant will receive a voucher valid for 12 months to write their exam and will need to schedule his/her exam.
  • The Certification exam will be written electronically following the training. This requires access to a connected computer with an active audio and video connection.

Course Details

This course comprises a series of interactive readings supplemented by classroom and other exercises and practice exams.  The following elements are covered in this course:

  • Concepts of service and service management;
  • Service Value System and Value Chain;
  • Service frameworks in relation to IT service management.

Day 1

  • Introduction to Service and Service Management;
  • 4 dimensions of service management
  • Service value system
  • Service value chain

Day 2

  • Guiding principles
  • ITIL®4 Practices

Day 3 (half-day)

  • Application of ITIL®4 Principles
  • Exam preparation

General understanding of 11 ITSM Practices

  • Relationship management
  • Supplier management
  • Information security management
  • IT asset management
  • Release management
  • Service configuration management
  • Deployment management
  • Monitoring and event management
  • Availability management
  • Capacity and performance management
  • Service continuity management

Detailed understanding 7 ITSM Practices

  • Service level management
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service Desk
  • Continual improvement

NOTE: Our public courses are delivered by RTD Global Inc. or, for certification programs, by one of our accredited partners recognized or authorized by the relevant certification bodies and vendors. Courses leading to certification use official curricula and, where applicable, include the corresponding vendor-approved exam.

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