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ITIL® 4 Foundation Training - 3 Days [RA2101]

ITIL® 4 Foundation Training - 3 Days [RA2101]

$2,699.00 CAD
$2,699.00 CAD
Sale Sold out

This course is ideal for professionals seeking to strengthen their service management practices through ITIL®. Participants will develop the knowledge and skills required to pass the ITIL® 4 Foundation Certification exam. The program introduces the modern, end-to-end IT and digital operating model and demonstrates how to apply the ITIL® 4 framework to design, deliver, and continually improve technology-enabled products and services.  18 Project Management Institute PDUs.

Multiple Student Registration:  For more than one participant or group training, contact us for preferred pricing at training@rtdglobal.com.

Target Audience

  • IT professionals in operations, support, or infrastructure
  • Service desk and helpdesk staff
  • IT project managers and team leads
  • Business managers who rely on IT services
  • DevOps and Agile team members
  • Consultants or contractors in IT service management
  • Students or career changers seeking ITIL® certification

Skills Gained

  • After completing this course, you should be able to:

    • Understand the ITIL® 4 end-to-end IT/digital operating model
    • Apply the ITIL® 4 framework to create, deliver, and improve tech-enabled services
    • Recognize the role of IT and technology within broader business strategy
    • Prepare for and succeed in the ITIL® 4 Foundation certification exam
    • Identify opportunities to enhance IT practices using ITIL® guidelines
    • Communicate effectively with IT teams using ITIL® 4 terminology and concepts
    • Explore the service value chain and key IT service management practices
      Appreciate the importance of aligning IT with business objectives
     

Prerequisites

None

Certification Requirements

Complete the ITIL® 4 Foundation exam through PeopleCert®’s online proctoring platform. Achieve a minimum score of 65% within 60 minutes

Course Details

Module 1: Service Management
The following concepts are covered in both the instructor-led and adaptive virtual academy training
options. The outline follows the instructor-led training schedule; adaptive modules are broken down
further for bite-sized learning.
• Service Value System (SVS) and Service Value Chain
• Organizations
• Service Provisioning and Consumption
• Customers, Users, Sponsors, and Other Stakeholders
• Services, Products, and Service Offerings
• Service Relationships
• Value, Outcomes, Costs, and Risks
• Utility and Warranty

Module 2: The Four Dimensions
• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

Module 3: The Service Value System
• Opportunity, Demand, and Value
• Guiding Principles
• Governance
• ITIL Practices
• Continual Improvement
• Organizational Silos

Module 4: The Service Value Chain
Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition,
Obtain & Build, Deliver & Support
• Inputs of the SVS: Opportunities & Demand
• Outcome of the SVS: Value
• Addressing the Challenges of Silos

Module 5: The Seven Guiding Principles
• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Module 6: ITIL Practices: Practice Overview and General Management Practices
• Practices and Processes
• Continual Improvement
• Information Security Management
• Supplier Management
• Relationship Management

Module 7: ITIL Practices: Service Management and Technical Management Practices
• Service Level Management
• Event Management
• Service Desk
• Service Request Management
• Incident Management
• Problem Management
• Change Enablement
• IT Asset Management
• Service Configuration Management
• Release Management
• Deployment Management

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