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ITIL®4 Specialist – Direct Plan and Improve (DPI) 3 Days (RQ-2103)

$2,895.00 CAD
$2,895.00 CAD
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The ITIL®4 Direct, Plan and Improve (DPI) qualification equips candidates with practical skills to build a learning and improving IT organization with clear strategic direction, and to plan and deliver continual improvement with agility. The course and exam align to ITIL®4, the world’s most widely adopted IT Service Management framework. The DPI qualification is a prerequisite for the ITIL®4 Managing Professional designation and also for the ITIL®4 Strategic Leader designation.

Multiple Student Registration: For more than one participant or group training, contact us for preferred pricing at training@rtdglobal.com.

Target Audience

  • Personnel involved in delivering, managing, and improving IT services.
  • Participants should have a year of prior IT experience.

ITIL® Version

  • This course introduces the ITIL®4 version and is based on the 20200330EN_ITIL4_MP_DPI_2019_CandidateSyll_v1.1.pdf

Course Objectives

In three days, participants will acquire the knowledge and skills required to:

  • Understand how to direct, plan, and improve services, practices, and organizational capabilities.
  • Know how relevant ITIL concepts and practices support a continually improving service management ecosystem.
  • Take the PeopleCert exam with confidence by applying newly acquired knowledge.
  • Put the ITIL® principles to practical use.

Prerequisites

ITIL®4 Foundation Certification

Certification Exam Included

The PeopleCert ITIL® 4 DPI exam is included. The participant will WRITE THE EXAM AT THE END OF THE COURSE OR receive a voucher valid for 12 months to write their exam. Format: 40 multiple-choice questions. Duration: 90 minutes.

Course Details

This course comprises a series of interactive readings supplemented by breakout room exercises and practices with exam-like questions.

Day 1

  • Review of ITIL®4 Foundation principles
  • DPI and the Service Value Chain (SVC)

Day 2

  • Organizational Change Management (OCM)
  • Indicators, metrics, and measures

Day 3

  • Value streams and practices
  • Exam preparation
  • Exam (if applicable)
  • Conclusion

Course Outline

The following elements are covered:

  • Key concepts of Direct, Plan and Improve
  • Direction–Planning–Improvements: operating model, methods, risks, scope of control
  • Vision and mission
  • Strategy, tactics, and operations
  • Governance, compliance, and management
  • Policies, controls, and guidelines
  • Scope of what is to be directed and/or planned, and how to apply direction and planning in context
  • Objectives and requirements
  • The role of Governance, Risk, and Compliance (GRC) and integrating principles and methods into the Service Value System (SVS)
  • Key principles and methods of continual improvement for all types of improvements
  • Continual Improvement model and the SVS
  • Effective assessments and prioritizing outcomes
  • Successful business cases
  • Principles and methods of communication and OCM; benefits of OCM
  • Effective feedback channels and interfaces across the Service Value Chain (SVC)
  • Measuring and reporting in DPI; meaningful indicators and metrics
  • Improving value streams and practices
  • The four dimensions and guiding principles
  • Value stream mapping and workflows; eliminating waste

NOTE: Our public courses are delivered by RTD Global Inc. or, for certification programs, by one of our accredited partners recognized or authorized by the relevant certification bodies and vendors. Courses leading to certification use official curricula and, where applicable, include the corresponding vendor-approved exam.