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ITIL®4 Specialist – Create, Deliver and Support (CDS) - 3 Days [RQ2102]

$2,895.00 CAD
$2,895.00 CAD
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The ITIL®4 Create, Deliver and Support (CDS) qualification provides an understanding of how to integrate value streams and activities to create, deliver, and support IT-enabled products and services. The course and exam help candidates master the practices, methods, and tools described in ITIL® 4 - the world’s most widely adopted IT Service Management framework. The CDS qualification is also one of the prerequisites for the ITIL® 4 Managing Professional designation.

Multiple Student Registration:  For more than one participant or group training, contact us for preferred pricing at training@rtdglobal.com.

Target Audience

  • Personnel involved in delivering and managing IT services.
  • Participants should have a year of prior IT experience.

ITIL® Version

  • This course introduces the ITIL® 4 version and is based on the 20200330EN_ITIL4_MP_CDS_2019_CandidateSyll_v1.1.pdf

Course Objectives

In three days, participants will acquire the knowledge and skills required to:

  • Understand how to plan and build a service value stream to create, deliver and support services;
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Take the PeopleCert exam with confidence by applying the knowledge you've recently acquired.
  • Put the ITIL® principles to practical use.

Prerequisites

ITIL®4 Foundation Certification

Certification Exam Included

The PeopleCert ITIL®4 CDS exam is included.  The participant will WRITE THE EXAM AT THE END OF THE COURSE OR receive a voucher valid for 12 months to write their exam. Format: 40 multiple-choice questions. Duration: 90 minutes.

Course Details

This course comprises a series of interactive readings supplemented by breakout room exercises and practices with exam-like questions.

Day 1

  • Review of ITIL4 Foundation principles
  • How to plan and build a service value stream;

Day 2

  • ITIL practices contribute to creation, delivery and support

Day 3

  • How to create, deliver and support services
  • Exam preparation
  • Exam (if applicable)
  • Conclusion.

      Course Outline

      The following elements are covered:

      • Concepts and challenges across the service value system
      • The ‘shift-left’ approach
      • Plan and manage resources in the service value system
      • Use and value of information and technology across the service value system
      • Use a value stream to design, develop and transition new services;
      • How the following ITIL practices contribute to a value stream for a new service
        • Service design
        • Software development and management
        • Deployment management
        • Release management
        • Service validation and testing
        • Change enablement
      • Use a value stream to provide user support
      • How do the following ITIL practices contribute to a value stream for user support
        • Service desk
        • Incident management
        • Problem management
        • Knowledge management
        • Service level management
        • Monitoring and event management
      • Coordinate, prioritize, and structure work to create, deliver and support services.

      NOTE: Our public courses are delivered by RTD Global Inc. or, for certification programs, by one of our accredited partners recognized or authorized by the relevant certification bodies and vendors. Courses leading to certification use official curricula and, where applicable, include the corresponding vendor-approved exam.